Gaming customer service software

We do not require this information to obtain access to any of our sites; however, you will not be able to access certain areas that require registration. Please be aware that visitors purchasing goods and services through our online store will need to provide a valid credit card number and expiration date, in addition to name, mailing address, phone number and e-mail address.

This information is used in order to process your order and provide you with the goods or services you have requested. Cookies are small files downloaded to your computer to track information and movements within web sites.

Certain of our web pages use cookies to keep track of various information in our online forms that are repeated from page to page. For example, when filling out a post for our online forum we may opt to use cookies to keep track of the user's name and E-mail address so when the user returns to our site this information will not need to be entered again.

Additionally, throughout our site we use cookies to analyze site usage in order to improve our web site. Most web browsers are automatically set to accept cookies. You can disable cookies or set your browser to alert you when cookies are being sent. However some areas of our web site may not function properly if you do so.

What happens to the personal information you provide to us? When you opt to use specific areas of an Incredible Technologies site, you will be asked to provide personal information. We may use your personal information for our internal marketing studies, so we can consistently improve our products and services to meet your needs. We also may use your personal information to provide you with updates and information about games, events and tournaments we believe you may be interested in.

Occasionally, we partner with companies and organizations that provide products or services that we believe may be of interest to you, and we may provide your personal information to such third parties. We collect personal information in order to serve our business purposes, and we will maintain reasonable security safeguards to ensure that the information you have provided remains secure.

We limit access to such information to authorized personnel only. In addition, we will take reasonable steps to assure that third parties to whom we transfer any data will provide sufficient protection of that personal information.

All personal information that you submit through this site is collected, stored and processed in the United States. Incredible Technologies cooperates with law enforcement agencies in identifying those who use our site for illegal activities. Therefore, we will respond to valid subpoenas, warrants or other court orders regarding information concerning any users.

Incredible Technologies provides many tools and services for our customers and partners. These tools should never be used to promote or enable illegal activity.

Before using any of our tools, Operators should check with local government authorities, such as the Legalized Games of Chance Control Commission, the Alcohol and Beverage Commission, and other similar state and local agencies to be certain that the use of these tools does not violate any applicable laws or regulations in your area. If for any reason you are concerned that the personal information maintained by Incredible Technologies is incorrect, or should you wish to have your information removed from our records, please contact us at info itsgames.

If necessary, we will be happy to update or remove your personal information. While we do not anticipate it happening, if Incredible Technologies, or substantially all of its assets or assets relating to a specific game were acquired by another party, customer and user information would be one of the assets transferred with the assets of the business.

We will not offer personally identifiable information for sale independent of the other assets of the business. By using this site, you signify your agreement with the Incredible Technologies' Online Privacy Policy. If you do not agree to this policy, please do not use this site. We reserve the right to make changes to this policy at any time, so if you are a frequent user of this site, we ask that you please review our policy on a regular basis.

Subject to change without notice. Amusement Gaming Livewire Home Edition. About News Careers Contact. Team History News Careers Contact. Meet Jim. Meet Larry. Meet Daymon. Meet Gene. Meet Cory. Meet Steve. Meet John. Meet Dan. OUR team. Fan Ding. Ethan Phan.

Arthur Chen. Breathing : An animation of two colors fading in and out. You can choose two colors, or set either one to random color. When random color is chosen, the Color Editor is disabled. You can also set the speed of the animation. Blinking : An animation of two colors switching. When a random color is chosen, the Color Editor is disabled. Interactive : The lighting is initiated by a key press.

There are several types of interactive effects:. Key wave : A circular ripple effect expands from the position of the pressed key. Key fade : The pressed key is lit for a time, and then slowly fades.

Key wave Filled : A circular filled area expands from the position of the pressed key. Key wave Rainbow : A circular ripple effect expands from the position of the pressed key. There is a rainbow color scheme that cannot be customized. You can adjust the speed of the animation. You can adjust the size of a key wave animation. The interactive effect moves across all available zones depending on the placement of your devices.

The zone selection does not select the active lighting zones, but only defines which keys activate the effect. The interactive effect only supports per-zone selection. When Interactive is selected, only supported keyboards per-key RGB are displayed. All other devices are disabled. Image : Uses a sample of an image file to map the color onto the selected lighting zone. If you sample an animated GIF, the animation affects the lighting. Most effects allow you to customize the color using Color Editor.

You can any of the following to select and customize a color:. Customize a gradient. This option is not available with the Static effect. On the Settings tab, adust the monitor settings. Configure the macro keys P1-P6 on the OMEN computer to initiate a series of recorded key presses using a single keystroke. Select the key set to choose which key press or combination of key presses initiates the macro. Choose a key for the new macro, then click Create new.

Recorded delay : The time between keypresses is recorded and applied when the macro is initiated. Fixed delay : Assign a uniform delay between each keypress in the macro.

No delay : All keys in the macro are activated at the same time. On the Create Macro screen, click a key or delay in the sequence to make a change, or click Resume to add onto the end of the macro. Click the red X icon next to the macro name to delete it, then click Yes in the pop-up message.

The macro function must be enabled on the mouse before using macros. The Rewards feature allows you to complete challenges to win prizes. This service is enabled in partnership with Versus Systems. Rewards are available only in the US and China. The Rewards feature is only available on certain computer models. Type your date of birth when prompted. Click either Turn on location tracking in Windows Settings or Continue without turning on location , and then follow on-screen instructions.

Click Start Challenge on the reward card to begin a challenge. After you successfully complete a challenge, a message displays that describes your reward and an email is sent to the email address you used during the sign up process.

Open the email, and then follow the instructions to redeem your reward. If you do not have a Mobalytics account, you can create one. Coaching is available only in the US. The Coaching feature is only available on certain computer models. To use the Coaching feature, you must have an HP account and a Mobalytics account. Sign in to your Mobalytics account. If you do not have an account, click Create account , and then follow the on-screen instructions.

GPI is calculated based on the last 50 games in the role. Play four or more ranked or normal draft games to generate your GPI Chart.

Click a skill to monitor your performance. Choose any of the drop-downs to view your score for that item. Dual-screen models have a different layout to fit the smaller screen, functionality is the same.

A minimum of two computers are required to use Game Stream. The first time you open Game Stream, you are prompted to create a user account. Your account can only be created on a host PC. To use Game Stream, you must create an account.

On the sign in screen, first time users are directed create an account. Click Don't have an account? Sign up. A verification code is sent to your email. Fill in the email verification code and click Submit. When a user signs in on a client PC the host settings page displays. Depending on the number of clients signed in, the host settings page varies accordingly. This displays the recently used applications on your OMEN. Click the star in Recent apps or Browse apps to mark them as favorites.

Click the star again to remove a favorite. You can choose up to five favorites. Click Browse apps to see an alphabetical list of all apps on the host PC.

You can select up to five favorite apps. You can also start a stream by clicking Launch as remote desktop. The Settings screen displays the number of hosts connected to the client PC. At the bottom of the Settings screen, click Test your streaming performance. Use the table to determine the streaming performance of your computer.

The performance rating and ping or latency scores are displayed in the Test your streaming performance section of the Game Stream window. On the Global Settings tab, under Preferred graphics processor, select Auto-select. On the Program Settings tab, click Add. It gives gamers an easy way to share their gaming in a high-quality streaming experience with social chat features.

OMEN Oasis is for small, exclusive gaming watch parties by invite-only. You send a link to your friends, for a quick and easy way to share your gaming. OMEN Oasis features include real-time game stream sharing, video and audio chat, links back to OMEN Gaming Hub, an attendee party list, text chat with an expandable window, advertisements free version only , and camera, speaker, headphone, and microphone device controls.

OMEN Oasis is installed. Follow the on-screen instructions to create an account. Click the Share Screen icon to share your screen with your party. If your party does not open automatically after your installation is finished, click your party link again. Click the Community Rules icon to view the Community Rules. See the minimum requirements for your game.

However, if your game is maxing out your GPU or CPU, or if you or the person sharing their game has a slow or unstable internet connection, the Oasis experience might be slow or choppy with reduced FPS and lower resolution.

Windows 10 version or later is required for both the host and participant systems. There are additional recommendations for your system and internet connection. You and others in your OMEN Oasis watch party must have a fast and stable internet connection with available bandwidth for a smooth and clear streaming experience.

The following are the recommended minimums for your internet connection:. Currently, someone must leave the party for another person to be added if there are sixteen people in the party. If the rules are broken, OMEN Oasis admins might end a stream, end a session, or suspend your account. You can click the Community Rules icon to view the Community Rules. HP uses moderation to enforce our rules.

HP abides by regional laws. If you are not prompted to create an account, click the Account icon in the upper-right corner and enter the required information. You must be the host that is, the person who initiated the session to invite people. You must be logged in to share content, including a game stream, video chat, audio chat, and text chat.

There are several reasons other people might not be able to see or hear you. Make sure that your system is configured properly. In Windows, search for and open Microsoft Store. Click Get , and then click Install.

Installation of apps from the Microsoft Store requires a stable network connection for correct download and installation. If your computer has an older version of the software, this message is displayed.

Click Install to complete the update or installation of the required software. One or more drivers on your computer might need to be updated. Click the update package link shown on the message and follow the instructions to download and install the update package.

An error message when the app opens could indicate the app has crashed, some data is missing, or an app upgrade did not complete successfully. Select registration option. Error: Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions. HP Customer Support.

Select your model. How does HP install software and gather data? Apache Log4j Update Please see this document here for current information regarding the Apache Log4j vulnerability. Need Windows 11 help? Click the Microsoft Store icon on the task bar. Click Update. Wait while the program downloads and installs. Overclocking Use the overclocking screen to monitor and adjust system performance. Overclocking with Intel CPUs Use the overclocking screen to determine the current performance level of the computer benchmark and make changes to the system to improve performance tune.

Benchmarks A benchmark score represents the current level of performance of the computer components. Tuning Use the sliders to adjust processor core, core voltage, and the processor cache to improve system performance. Note: Use the Discard changes button at any point during tuning to restore defaults. Note: Click Show more options to adjust speeds for individual cores. System instability Overclocking can cause the system to become unstable.

Note: The default clock speed is used unless Turbo Mode is selected. Overclocking options Increase the speed of your PC by overclocking the processor. There are 3 options to overclock your PC. Each requires a PC restart. Overclocking with AMD CPUs Use the overclocking screen to adjust the current performance level of the computer and view the history of adjustments made. Tuning for AMD processors Use the sliders to adjust the core multiplier and core voltage to improve system performance.

Undervolting Change the CPU power consumption to reduce the heat of your computer. Intelligent mode Intelligent mode automatically analyzes and tests the computer to give a recommended value for the core voltage offset. Custom mode In Custom mode, you can manually set a required core voltage offset value.

Note: Performance mode might increase heat and noise levels.